West Mercia Police have launched a series of help and advice pages and downloadable leaflets on their website to assist members of the public to ‘make the right call’ in the event they wish to contact the Police about a specific issue.

Their aim is to reduce the number of inappropriate calls going in to the West Mercia Police Communications Centre, meaning that their staff are available for emergency calls and to reduce the waiting time for anyone calling in on 101.

The issues covered in the leaflets on the website include:

Neighbour disputes
Unless a crime has been committed or someone is in immediate danger, the police are unlikely to intervene in neighbour disputes.

The prosecuting authority in England for noise nuisance is the local authority – Telford & Wrekin Council. The police within England and Wales have very limited powers to deal with noise nuisance.

Highways and road faults
Road related faults and highways enquiries should be directed to the local authority not the Police.

Road traffic collisions
The leaflet explains when an accident should be reported to the police.

Fly tipping
Fly tipping is the illegal dumping of waste. Often, this will involve dumping large items that are dumped instead of being legally disposed of at a household waste and recycling centre or commercial site. This should be reported to Telford & Wrekin Council

Civil dispute
A civil dispute can be a disagreement over ownership of property, dissatisfaction with a product or service provided, disputes over debts or bills and many other things where there is a difference in opinion between two or more parties over what was agreed.

Dogs fouling and barking
Information on dog fouling, dog barking and dog incidents are included on the website. Dog fouling and dog barking should be reported to Telford & Wrekin Council

Parking issues on adopted roads are handled by a mixture of local authority and police powers, depending on the situation. The website provides details of what should be reported to the Police

The link below will take you to the “Make The Right Call” Help and Advice pages for each of these topics.

Make The Right Call


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