Healthwatch launches Telford survey about services during COVID-19 outbreak

Healthwatch Telford and Wrekin, the independent consumer watchdog for health and social services care in the borough, has launched a new survey, aimed at finding out about people’s experiences of accessing services during the COVID-19 outbreak.

Surveys can be completed online. If you would rather complete a paper survey, call Healthwatch on 01952 739540. Alternatively you can send an email to

Paper surveys should be returned to their office at Meeting Point House, Telford Town Centre.

The full text of Healthwatch’s press release is copied below.

Healthwatch Watchdog would like to hear how people’s experience of health & social care services has been affected during the Coronavirus (COVID-19) pandemic.

Healthwatch Telford and Wrekin is the independent consumer champion for local people who use health and social care services. We gather the views and experiences of patients, service users, carers, and the public about these services. They include hospitals, GPs, mental health services, community health services, pharmacists, opticians, residential care, and children’s services. We share those views with those who have the power to make change happen.

At present, all services are working extremely hard to provide support for Telford and Wrekin, while many residents are following government advice on what steps to take to protect themselves and others. Healthwatch Telford and Wrekin are asking people within the local area to share their views & experiences relating to health and social services during the COVID-19 pandemic.

Paul Shirley, General Manager, said; “we appreciate all the hard work, time and effort that health and social care workers, and those in non-clinical support roles have put in to support people in one way or another during this pandemic.

“It is important that organisations know how to support people, understand what residents feel has worked well, and whether things can be improved or developed in the future.”

Share your experiences

Have you experienced any difficulties accessing health and social care services during the COVID-19 pandemic? If so, we would like to hear from you. What do you think is working well? Were you able to access the service you required? What issues have you been faced with?

Barry Parnaby, Interim Chair stated; “these are unprecedented times and COVID-19 has affected everyone in some way or another. We are really interested in people’s experiences and encourage people to share their views with us.”

You can tell us about your experiences by taking part in our short survey which is available online.

Alternatively, if you would like to receive a paper copy of the survey, please contact us by telephone: 01952 739540 or by email:

Once completed, feel free to drop it into our main office: Meeting Point House, Southwater Square, Telford Town Centre, Telford, Shropshire TF3 4HS, or freepost:RTET-YBYS-THGU.

You can also visit our website and leave views for individual health and social care services.

If you would like to know more about what we do at Healthwatch Telford and Wrekin, or are interested in getting involved, please contact Katie Cook on 01952 739540 to talk about our volunteering roles.

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