The following content is a press release from Healthwatch Telford and Wrekin.
People who have needed emergency medical care have been telling Healthwatch Shropshire and Healthwatch Telford & Wrekin about their experiences of ringing for an ambulance and going into hospital. They have highlighted some great care but also some issues of a health system under pressure.
Lynn Cawley, Chief Officer of Healthwatch Shropshire, and Barry Parnaby, Chair of Healthwatch Telford & Wrekin, explained, “We would still like to hear from people, including professionals who have called an ambulance for someone in their care, for example in a care home or receiving care in their own home, so that everyones voice can help to inform the efforts being made to try and improve services. We want to hear from people about where things have gone well and where they have not gone so well. It’s an opportunity for patients and their families, as well as professionals to share their stories and tell us what is important to them in those worrying times when they need emergency help.
We know that the demand on urgent care is high at the moment and it is having an impact on the whole health and care system. Sharing your experiences’ with Healthwatch, will allow us, to inform service providers, as well as those who pay regulate services. Such as Integrated care System (ICS) and services, such as the Care Quality Commission (CQC), to ensure that the patient voice is at the centre of efforts to improve services.”
Healthwatch Shropshire and Healthwatch Telford & Wrekin are the independent health and social care champions in the county. We gather the views and experiences of patients, service users, carers, and the general public about services including hospitals, GPs, mental health services, community health services, pharmacists, opticians, residential care and children’s services. Healthwatch also have statutory powers that they can use to influence service provision by encouraging improvements.
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